- All parcels are shipped from Korea.
- Shipping cost is calculated from Korea to the destination country.
- Every order is normally shipped out within 72 business hours from the time of order confirmation, if a shipping delay occurs, we will inform customers of the issue within 72 hours.
- We are unable to ship to the following address: P.O. Box, APO, FPO, DPO., this message appears automatically and won’t disappear even after customers enter the full address. As long as customers can proceed to the next stage, then there won’t be any issues.
InnovativeKorea Skincare
Loved by Beauty Enthusiasts
Skin-Friendly Ingredients
Medically testedcosmetics
Shipping General
Customs Issue
Returns and Refunds Guide
Wholesale
Shipping General
Free Shipping
Requirements for the FREE shipping
Only beauty categories are applicable.
| Country | Couriers | Price(Over than) | Shipping Fee |
|---|---|---|---|
| United States | DHL | 100 USD | Free |
| Canada | DHL | 150 CAD | Free |
Shipping Notice
- According to the local customs policy, If the weight of the box is more than 3kg, you must pay the customs fees. ( The weight shown on the site may differ from the actual weight. )
- The weight of the box and bubble wrap will automatically be added to the shipping weight when the shipping method is selected.
- Please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.
Order Value Limit
- Due to customs regulations that can cause extensive delays, StyleKorean limits the maximum order amount to $500 (excluding cost of shipping).
- Customers who wish to purchase more than $500 are recommended to place two separate orders to avoid customs issues.
Delivery Failure
1. Lost Parcel
- Customers need to inform us within 30 days when the delivery status has been marked as “Delivered”, but they haven’t received it so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.
2. Tax Payment Refusal
- If customers refused to pay the customs tax, in which we had stated on the “Shipping Notice” that it is a part of customers responsibility, refund is NOT possible in this case.
- Please note that after it is confirmed that customers refuse to pay customs tax until the determined period decided by the shipping company, the whole package will be returned or disposed of, and even when customers change their mind and want to pay it, as it is already too late, refund or redelivery is not possible.
3. Recipient Unreachable
- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or redelivery is NOT possible in this case.
The location of gadi place's ware house
USA Warehouse:
Address: suite A ,1601 S 92nd Pl, Seattle, WA, United States
Zip Code: 98108
Canada Warehouse:
Address: Unit#4B ,486 Grantham Ave, St.catharines, ON, Canada
Zip Code: L2M 3J7
Republic of Korea Warehouse:
Address: C-#908, 236 Jubuto-ro, Bupyeong-gu, Incheon, Republic of Korea
Zip Code: 21330
If the product you ordered is out of stock at the gadi place warehouses in the USA or Canada, gadi place may ship the product to you from its warehouse in Korea.
If the product is shipped from our warehouse in Korea, your ordered items will be delivered via DHL.
Customs Tax
- Customers are fully responsible for any customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, etc.
- Customers are required to pay charges such as customs fees, service fee, administration fee, warehousing fee related to customs.
- Customs issues vary by country, so customers need to contact the local customs office for detailed information to avoid potential problems.
Hazardous Goods
- Each country has a different policy on Hazardous product issues. Gadi place is not responsible for informing of this information, and so customers need to contact the local customs office to check if the product is hazardous or not.
Customs Payment Refusal
- We are not responsible for packages refused by customs, despite any reason including refusal to pay tax, banned importing items, and any other customs related issues. When the refused package is returned to gadi place or disposed of, we are not responsible to ship it out again.
Returns and Refunds Guide
Thank you for shopping at gadi place.
gadi place strives to deliver the best service to our customers and share the beauty of K-beauty, ensuring satisfaction with our products.
Damaged Products
- Customers must provide the order number, invoice, photos of the damaged products, and, if possible, photos of the packaging at the time of delivery for review.
- Refunds for damaged products are processed based on internal policies and regulations, depending on the extent of the damage.
- Re-shipment of the product is not available. We appreciate your understanding.
Missing Products
- Customers must provide the order number, invoice, photos of all the products received, and, if possible, photos of the packaging at the time of delivery for review.
- If the invoice is not available, it may not be possible to confirm the product and process a refund.
- Re-shipment of the product is not available. We appreciate your understanding.
Returned Products
- Return requests must be made within 14 business days of receiving the product.
- Please submit your return request via the gadi place chatbot. After submitting the request, we will confirm if the return is eligible and notify you accordingly.
- Once you receive confirmation that the return is eligible, you must provide the tracking number via the chatbot within 7 days of receiving the shipping label.
- Returned products must maintain their original packaging and condition (unopened, unused, and undamaged). Otherwise, the return may be rejected.
Returns or Refunds Are Not Eligible In the Following Cases:
- If more than 14 days have passed since the delivery date.
- Products show signs of use.
- Products are intentionally damaged.
- Products are returned without prior approval from customer service or after a return request has been rejected.
All returns must be sent to gadi place warehouses.
gadi place Warehouse Addresses
[USA Warehouse]
- Name : FLUX8_SC Holdings. Inc.
- Address : suite A ,1601 S 92nd Pl, Seattle, WA, United States
- Zip Code : 98108
- Phone Number : 425-224-2467
[Canada Warehouse]
- Name : Trufulfillment(SC Holdings)
- Address : 486 Grantham Ave, Unit#4B, St.catharines, ON, Canada
- Zip Code : L2M 3J7
- Phone Number : 9053248623
Returned products will be reviewed and processed after arriving at the warehouse.
Refunds will be issued within 14 days after the return process is completed.
Refund Methods
Customers can choose from the following refund options:
1. gadi place Store Points
- Upon confirmation of your response, points will be immediately credited to your account.
- Credited points will expire after six months.
2. Original Payment Method
- Refunds will be made to your payment account (payment gateway) used at checkout.
- Refunds take a minimum of 2–14 business days to process.
Returns Due to Customer Responsibility
- For returns initiated due to customer errors or requests, the refund amount will exclude shipping fees.
- Even for orders shipped with free shipping, gadi place pays shipping fees to the courier, and these fees will be deducted from the refund amount.
Note!
- If the refund amount is negative after deducting shipping fees, customers must transfer the remaining amount to gadi place's PayPal account.
- Amounts paid with points can only be refunded as points.
Refunds for Allergic Reactions or Skin Issues Are Not Available
- Returns or refunds are not provided for allergic reactions or skin issues caused by products sold by gadi place.
- Please carefully review product ingredients and information before purchasing.
Loss During Return Shipping
- gadi place is not responsible for losses occurring during return shipping.
- Customers are advised to use reliable shipping services to ensure the safe return of products.
Review of Returns and Refunds
- All return and refund requests are subject to internal review and approval by gadi place and may be rejected without prior notice.
Wholesale
Your Best K-Beauty Partner for Small Businesses and Retail Stores
SC Holdings is a specialized distributor of cosmetics, backed by Korea’s top experts in global cosmetics certification and registration.
We directly handle FDA certification and registration in the United States, as well as Health Canada certification and registration for numerous Korean brands.
Unlike other distributors that monopolize global certification and registration documents, we proudly share all necessary documentation even with partners purchasing just a single box of products.
For our partners in the United States and Canada who find importing challenging, we provide clear guidance on the import process and collaborate with Korea’s leading air and sea logistics providers to ensure smooth transportation of products to your warehouse.
At SC Holdings, we firmly believe that the technology for global cosmetics certification and registration should not be an exclusive commodity used for profit but a public resource that enables everyone to sell the products they desire.
We sell only FDA-certified and registered products in the United States and Health Canada-registered products through Gadi Place, ensuring all documentation is ready and available for our partners.
Don’t hesitate—knock on our door and reach out to us. We are fully prepared to support your K-Beauty business.
Let’s work together.
Wholesale inquiries: creative@scholdings.co.kr
