CUSTOMER SERVICE

Shipping General




  • All parcels are shipped from Korea.
  • Shipping cost is calculated from Korea to the destination country.
  • Every order is normally shipped out within 72 business hours from the time of order confirmation, if a shipping delay occurs, we will inform customers of the issue within 72 hours.
  • We are unable to ship to the following address: P.O. Box, APO, FPO, DPO., this message appears automatically and won’t disappear even after customers enter the full address. As long as customers can proceed to the next stage, then there won’t be any issues.

Free Shipping

Requirements for the FREE shipping
Only beauty categories are applicable

Country Couriers Price (Over than) Shipping Fee
United States DHL 100 USD Free
Canada DHL 150 CAD Free

 

Shipping Notice

  • According to the local customs policy, If the weight of the box is more than 3kg, you must pay the customs fees. ( The weight shown on the site may differ from the actual weight. )
  • The weight of the box and bubble wrap will automatically be added to the shipping weight when the shipping method is selected.
  • Please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.

Order Value Limit

  • Due to customs regulations that can cause extensive delays, StyleKorean limits the maximum order amount to $500 (excluding cost of shipping).
  • Customers who wish to purchase more than $500 are recommended to place two separate orders to avoid customs issues.

Delivery Failure

1. Lost Parcel

  • Customers need to inform us within 30 days when the delivery status has been marked as “Delivered”, but they haven’t received it so that we can inquire with the shipping company regarding it.
  • Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
  • A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
  • The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.

2. Tax Payment Refusal

  • If customers refused to pay the customs tax, in which we had stated on the “Shipping Notice” that it is a part of customers responsibility, refund is NOT possible in this case.
  • Please note that after it is confirmed that customers refuse to pay customs tax until the determined period decided by the shipping company, the whole package will be returned or disposed of, and even when customers change their mind and want to pay it, as it is already too late, refund or redelivery is not possible.

3. Recipient Unreachable

  • In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
  • Please be aware that refund or redelivery is NOT possible in this case.

 

The location of gadi place's ware house

USA Warehouse:e

Address: suite A ,1601 S 92nd Pl, Seattle, WA, United States
Zip Code: 98108

Canada Warehouse:

Address: Unit#4B ,486 Grantham Ave, St.catharines, ON, Canada
Zip Code: L2M 3J7

Republic of Korea Warehouse:

Address: C-#908, 236 Jubuto-ro, Bupyeong-gu, Incheon, Republic of Korea
Zip Code: 21330

If the product you ordered is out of stock at the gadi place warehouses in the USA or Canada, gadi place may ship the product to you from its warehouse in Korea. If the product is shipped from our warehouse in Korea, your ordered items will be delivered via DHL.